Theatre Policies

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Accessible Seating

The Stadium Theatre accommodates guests with disabilities.

• When purchasing tickets, notify the Box Office of any physical limitations that may restrict seating assignments.
• Walkers or Wheelchairs
  It is encouraged for guests who require a walker or wheelchair to purchase tickets in the handicap seating area. If a guest requires handicap seating and does not have tickets in this area, please be advised that the Stadium does not store mobility devices. Handicap seating is available on a first come first serve basis.
• Companion Tickets
  Based upon availability, you will be permitted to purchase tickets for you and one guest beside you.
• Temporary Disabilities
  If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Box Office and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner.

Aisles

For safety and as a courtesy to other patrons, please do not sit, stand or place items in the aisles. Aisles must be kept clear at all times.

Alcohol Management

For most events at the Stadium Theatre, alcoholic beverages are available for purchase. Stadium Theatre bar staff is trained in the nationally recognized T.I.P.S. (Training for Intervention Procedures) training program for responsible alcohol management. Guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Stadium Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Animals

Service animals are permitted at the Stadium Theatre. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests or employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

Assistive Listening Devices

Assistive listening devices are available for hearing impaired individuals at no charge. Contact a staff member for a device. A driver’s license or credit card will be requested as a deposit.

Buying Tickets

• To purchase OFFICIAL Stadium Theatre tickets, call the Box Office at 401-762-4545, purchase on-line at www.stadiumtheatre.com/shows-tickets/upcoming-shows or visit our Box Office in person, Monday - Friday from 9AM - 5 PM. Tickets may be purchased at the door, if available. The Box Office opens 1.5 hours prior to event time.
• MasterCard, Visa, American Express and Discover are accepted.
• A $1 per Ticket Service Fee is applied to all phone orders.
• A $4 per Ticket Service Fee is applied to all online orders.
• A $1 Restoration Fee is included in all advertised ticket prices in order to collect funds for the continued restoration and maintenance of the Theatre.
• Times and prices of performances are subject to change.
• All seats are reserved unless otherwise noted.
• Tickets purchased within 1 week of the performance will be held at the “Will Call” booth for pickup prior to the performance. The “Will Call” booth is located outside under the Marquee in the front of the Theatre. Please bring a valid ID to be presented when picking up tickets.

Cell Phones/Cameras

Video cameras/audio recorders, still cameras, iPads and photography of any kind are strictly prohibited. Cell Phones are allowed in the Stadium Theatre but they must be set to silent mode. Talking, texting, and taking photos or videos on your phone during a performance is strictly prohibited. Any guest not in compliance of these guidelines may be asked to leave without refund.

Children

Children under the age of two are not permitted. Any child over the age of two, must have a paid seat. Any child who interferes with the enjoyment of another individual during an event may be asked to leave without refund.

Coat Check

The Stadium does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Code of Conduct

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to removal from the Theatre, this includes guests wearing large hats or heavy cologne. During performances we ask all guests to remain seated for the duration of the performance. Occasionally during an event, audience members will show their enthusiasm by standing and dancing, or may approach the stage, especially when encouraged by the performers to do so. The Stadium Theatre staff reserves the right to require patrons to remain seated.

Concessions

If you are looking for a snack or a drink at an event, stop by our concessions stand or the pub for an alcoholic beverage. Food and drink is allowed in the Grand Hall. You may use your American Express, Visa, MasterCard, or Discover Card at concessions or the pub.

Door Opening Times

Doors open 45 minutes prior to show time unless otherwise indicated.

Dress Code

Unless otherwise noted, the Stadium Theatre does not have a formal dress code. We do ask, however, that you use your best personal judgment when attending an event.

Food and Beverages

Outside food and beverages, including water, are not permitted in the Stadium Theatre at any time. Beverages and snacks purchased at the Theatre may be taken to your seat. For medical or dietary exemptions contact Chantell at chantell@stadiumtheatre.com 48 hours prior to the event.

Gift Certificates

Gift Cards are available and may be used for ALL events held at the Stadium Theatre.

PURCHASE A STADIUM GIFT CARD ONLINE

Hold Harmless

The holder of this ticket assumes all risks attending the event for which it was issued, whether such risks occur prior to, during, or subsequent to the actual performance. The ticket holder agrees to hold the Stadium Theatre and other participating presenters or producers harmless from any damages or injuries that might arise in the course of being a theatre patron.

Inclement Weather

The Stadium Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. In the instance of inclement weather the Stadium Theatre will hold the performance on the original date and time unless the Governor of Rhode Island declares a state of emergency and bans travel on all roads. In the event of such a declaration, the performance will be rescheduled or ticket holders will be refunded. Should a decision be made to cancel or postpone an event, this information will be posted on our website.

Late Arrivals

Latecomers will be seated at the discretion of management in consideration of performers and audience members.

Lost and Found

Please contact our Box Office at 401-762-4545 to inquire about the possible recovery of any lost items.

Lost Tickets

If you have lost your tickets before your event takes place, please call the Box Office at 401-762-4545.

Prohibited Items

All outside food and beverages, including empty bottles, illegal substances, weapons, inflatable items (such as helium balloons or beach balls), noise-makers, animals (other than service animals), cameras, recording devices, strollers, and laser pointers or any other items deemed dangerous or inappropriate are prohibited.

Refunds & Exchanges

The Stadium Theatre has a no refund, no exchange policy on tickets for all events. This stipulation is clearly marked on each ticket.

Security Searches

The Stadium Theatre asks all guests to arrive early and travel light. All persons, bags, and oversized garments are subject to search. Bags that have passed inspection must fit comfortably under your seat. Oversized bags and backpacks are prohibited. The Stadium Theatre does not provide an area to check bags, coats or any other personal belongings. At any event patrons may be subject to random hand held metal detector searches.

Smoking

The Stadium Theatre is a smoke-free establishment. Smoking of any kind is prohibited. This includes Juul, vaping, and E-Cigarettes.

Standing

During some concerts, the artists may request that guests be encouraged to stand in front of their seats during the performance. The Stadium Theatre staff reserves the right to require patrons to remain seated. Standing on seats or any other building structure is not permitted. Any guest not in compliance will be asked to leave without refund.

Strollers

The Stadium Theatre prohibits strollers.

Third Party Ticket Sales

The Stadium Theatre does not accept any tickets purchased through third party vendors. Valid tickets are only sold through the Stadium Theatre Box Office or from www.stadiumtheatre.com. The Stadium Theatre is not responsible for fulfillment or refund for any purchases made from a third party website.

Ticket Stubs

Please keep your ticket stub on your person as it is proof that you are entitled to be in attendance at the event. This also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Stadium Theatre staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.

Weapons

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. Weapons include, but are not limited to: Firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, and knives with blades over 2 inches in length. Guests who refuse to comply will be denied entry without refund.

Will Call

The Will Call booth is located in the Stadium Theatre arcade, under the Stadium Marquee. If you are picking up tickets at Will Call, please bring a valid photo ID. Please be aware that the Will Call window generally closes 1/2 hour after the event start time.